The Client

Exide Life Insurance Company Limited, is a 100% Indian owned life insurance company, owned by the Exide Industries. Exide Life Insurance distributes its products through multi-channels viz. Agency, Corporate Agency & Broking as well as Direct Channels. The Agency channel consists of 50,000 advisors who are attached to over 200 company offices across the country. The company has over 15 lakh customers and manages over INR 14,000 crores in assets. It has been operating since 2001 and is headquartered at Bangalore. It deals with the life insurance products, providing long-term protection and savings option.

Industry: Life Insurance

Business Pain & Challenges

Exide Life Insurance had a manual candidate onboarding system in place with was a laborious process

  • The process involved manual form filling, scanning, data entry, and data correction, creating an inefficient transfer of candidate information across systems.
  • During the onboarding process, the candidates were asked to fill a form of 10 to 15 pages where they have to keep repeating their name & address in all the forms (Form F, Gratuity, Medi claim, etc).
  • Candidates had to sign all the pages individually which again a cause for poor onboarding experience.
  • Maintaining all onboarding related papers was risky & challenging.

Business Solution

Heptagon technology proposed the Digidesk system(A digital onboarding platform). A mobile app which can be downloaded by any candidate, using their phone number(the number should be registered in the Digidesk system) they can login & fill the required details through the mobile app. Also, the candidates can upload their certificates and other documents. All details filled in the mobile app will be seamlessly displayed in the admin web portal for validation checks. Post validation any time the executives can generate a digital form – A form with pre-filled candidates data with photo & signature.

Business Benefits / Outcome

In Exide PAN India they are using the Digidesk system to onboard their employees. The offer letter is released through the Digidesk system using a mobile app the candidates can view & accept their offer letter. All the files & documents are saved in cloud. Now the on-boarding time got reduced from days to minutes.