Employees at The Centre of Your Digital Transformation
Digital Transformation Technology

Keeping Employees at The Centre of Your Digital Transformation Initiatives

Most organizations today have already embarked on the digital transformation journey. Those who haven’t have to jump on this bandwagon sooner than later. 

As technology and software become the drivers of businesses, irrespective of the industry, it has become imperative for organizations to digitally transform themselves. 

Recently conducted surveys show how digital transformation is rising in the importance index for the plethora of benefits it offers. Digital transformation is no longer a ‘good to have’ strategy. It has become a ‘must-have’ strategy, especially if you want your business to succeed.

Read: Why Small Businesses Should Take Digital Transformation Seriously

Digital transformation also puts people at the heart of the initiative. However, more often than not, the ‘people’ in question are often the customers – the end-users. However, for digital transformation initiatives to be a success, organizations must put their own people, their employees, at the front and center first. It is only when we enable employees with digital technologies can our digital transformation initiatives result in better outcomes for our customers.

If you are not already sold on digital transformation for your employees, here are a few more reasons why you should pay attention to it.

Digital Transformation and Employee Experience 

Employee experience is becoming an important metric in any organization, especially since high levels of employee experience directly impact employee engagement, retention, and productivity. 

The Employee Benefit News highlights how “New technologies are no longer a nice-to-have, but a must-have. In fact, 92 percent of C-suite and HR leaders say that they believe technology enhances the attraction, engagement, and retention of employees. That’s up from 79 percent who said the same in 2016.”

Whether it is to improve and elevate the onboarding experience, improve employee feedback processes, or help them do their work better and faster, digital technologies have the potential to improve all employee touchpoints and interactions that contribute to employee experience. 

Digital Transformation and The Impact on Productivity 

Digital transformation is essentially workforce transformation. The benefits of increased revenue that most organizations get attracted to only happen when we successfully empower employees. Most organizations run after the profits forgetting this essential component. 

Organizations need to start focusing on employee enablement through digital tools. These tools should help them better manage their work, speed up boring tasks, eliminate wasteful and time-consuming processes, replace them with faster ones, and help them be more productive. 

Read: How Small Companies Can Benefit from Robotic Process Automation

According to a survey:

    • 53% of employees want to be more empowered to manage workflows better
    • 42% of employees want tools to speed up slow, boring and time-consuming processes
  • 38% feel worker enablement through IT will help the organization to enable change faster
  • 76% believe digital tools will help them be more productive
  • 53% believe digital tools will help them become more successful

In an age when employees are used to elevated digital experiences, sub-par digital experiences at work can kill productivity and impact the bottom line severely. 

Digital Transformation as The Enabler of Collaboration

The digitally connected world thrives on collaboration. We cannot ignore how the world of work has changed and continues to evolve. The recent pandemic made distributed and remote teams an indelible part of organizational narratives. Geographically displaced teams and global operations are also a mainstay. Innovation and collaboration are becoming intrinsically intertwined.

Read: COVID-19 Has Fast-tracked Enterprise Mobility Initiatives – Here Is Why and How

In a constantly shifting environment, digital technologies enable and foster collaboration. Along with feeling connected to their team members, employees have to also feel connected to others within the organization.

Collaboration is not a buzzword anymore. Connecting the right process and implementing the right technologies to improve and refine these processes, discovering ways to improve and fine-tune communication channels enable faster information-sharing and improve collaboration opportunities.

Better collaboration tools and processes connect a disparate workforce and helps them become more productive and engaged.

Digital Transformation and The Innovation Enabler 

Since employees are the heart of innovation. Not technology. Technology aids innovation.

 Thus, we need to build the technology map such that employees can leverage digital tools to help them collaborate, communicate, and make sound data-backed decisions. These are the staples for innovation.

Digital tools and processes ensure that all employees remain productive by eliminating wasteful and time-consuming processes. The time saved can be used to come up with innovative solutions and ideas. Using new technologies, employees can use data-backed insights to identify opportunities, help organizations become more agile and responsive to change, and respond to customer and market demands faster and more proactively.

In Conclusion

Having said this, the conversation around digital transformation usually revolves around the implementation of new and shiny technologies. While this is an important part of digital transformation initiatives, it is not its soul. Processes improvements, technology advancements are of no use unless these help the most important cog in the digital transformation wheel – the people.

By enabling digital transformation for their people, organizations not only bring the people together but connect the entire organizational architecture in a manner that matters. The role of digital technologies in the organization narrative is that of an enabler of efficiencies. Identifying where employees need help, which areas or processes need change, which workflows could do with improvement can be the starting point of digital transformation initiatives. 

Taking small, carefully calibrated steps to implement change is a great way to start your digital transformation initiatives and will be less overwhelming for the employees and the organization. 

Digital transformation, you see, is not an all or nothing game


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